Frequently asked questions

1. How do I book a service?

You can easily book services through our app, Time to Pet. If you're a new client, you’ll need to create an account first. Once set up, you can request services directly through the app.

2. What is your cancellation policy?

Our cancellation policy depends on the type of service:

- For dog walking, cancellations must be made 24 hours in advance to avoid a fee.

- For pet sitting stays, cancellations made within 48 hours of the service start date require full payment. Deposits become non-refundable 30 days before service begins.

- No refunds or credits are provided for cancellations over holidays or peak dates.

For full details, please review our updated Cancellation and Booking Policy on time to pet.

3. What if I’m not sure what day I’ll get back?

Only book the days you are 100% sure about. you may add visits to your booking after is has started, but no refunds will be given for cancellations or changes after a service has begun. do keep in mind, we have limited availability over holidays and peak dates.

4. How do I pay for services?

we require a card on file to book services. we bill biweekly for all dog walking services. for pet sitting, the 50% deposit is due once the booking is accepted and the remainder is due 48 hours prior to your departure. Invoices are issued through Time to Pet. We accept credit cards and offer a 3% discount if paying by cash, check or zelle. If payment is not made within 48 hours of the due date, the card on file will be charged automatically. time to pet has an auto pay feature as well.

5. Do you offer any discounts or loyalty programs?

Yes! We do offer small discounts for paying via cash, check, or zelle.

6. Are you insured and bonded?

Yes, Powder Paws is fully insured and bonded through pet sitter associates, ensuring peace of mind for you and the safety of your pets.

7. How will I know my dog has been walked?

during each walk, we provide real-time photos and updates via text followed by a full report from Time to Pet, including notes on the walk, gps, photos, and any important observations about your dog’s behavior or health.

8. What happens if there’s an emergency while you’re caring for my pet?

We have a clear emergency protocol. If a pet has a health issue or accident during our care, we will contact you immediately, and if needed, we will transport your pet to their primary vet (or the nearest vet if their primary is unavailable). All medical decisions will be made with your approval unless it’s a life-threatening situation where immediate action is required.

9. What areas do you serve?

We serve Steamboat Springs and surrounding areas. If you're unsure if we service your area, feel free to reach out, and we can confirm!

10. What do I need to do before my first walk or pet sitting service?

For new clients, we require a Meet & Greet to assess your pet’s needs and ensure compatibility. Before the first service, please ensure your pet’s profile on Time to Pet is complete, including health information and any special instructions.

11. How do I communicate with Powder Paws?

We recommend using Time to Pet for all communication. You can message us directly, book services, or check on your pet’s daily updates. For urgent matters, please contact us via phone or text.

12. What if I have multiple pets?

No problem! We can handle multi-pet households. Please provide detailed information about each pet during the onboarding process, and we will tailor our care accordingly. We do charge for additional dogs on walks and 20% gratuity is automatically added if you have more than 5 pets needing pet sitting.

13. How do you handle aggressive or difficult dogs?

Safety is our top priority. If we encounter any aggression or behavioral issues, we’ll notify you immediately. Depending on the situation, we may recommend behavior training before continuing walks.

If you have any further questions, please don’t hesitate to contact us. We’re here to ensure you and your pets have the best experience with Powder Paws!